RETURNS & REFUNDS

We want every WOLVONI order to arrive as expected. If something is not right, contact us and we’ll help review the issue.

This policy explains our voluntary return process and how we handle damaged, defective, incorrect, or otherwise eligible items.

30-Day Return Window

Eligible voluntary return requests must be submitted within 30 days of delivery.

Before sending anything back, contact support@wolvoni.com and wait for return instructions from our team.

Returns sent without following the approved return process or sent to an unauthorized address may be delayed, refused, or returned to the sender.

Return Eligibility

To qualify for a voluntary return, merchandise must be returned in its original, clean, and resaleable condition.

Returned items must be:

  • Unworn other than a reasonable indoor fit check
  • Unwashed
  • Unaltered
  • Undamaged
  • Free of stains, makeup, deodorant, marks, or other visible residue
  • Free of pet or animal hair
  • Free of strong odors including perfume, cologne, smoke, body odor, detergent, or fabric treatments
  • Free of signs of extended wear or use
  • Returned with original packaging, accessories, tags, or protective materials where reasonably applicable

Returned merchandise may be inspected before a refund is approved.

Items showing evidence of wear, washing, alteration, contamination, misuse, customer-caused damage, or another condition that prevents resale may not qualify for a voluntary return.

Items Not Eligible for Voluntary Return

The following generally do not qualify for voluntary return:

  • Items clearly identified as Final Sale before purchase
  • Personalized or customized items
  • Items worn beyond a reasonable fit check
  • Washed or altered items
  • Items damaged after delivery through misuse, improper care, accident, or normal wear
  • Items that do not meet the return-condition requirements stated above
  • Gift cards or other products identified as non-returnable before purchase

A discounted price alone does not make an item Final Sale unless it was clearly identified as Final Sale before purchase.

Wrong Size or Change of Mind

If you ordered the wrong size or changed your mind, you may request an eligible voluntary return within 30 days of delivery.

For these returns:

  • The customer is responsible for return shipping costs
  • The item must meet all return-condition requirements
  • The return must be sent to the authorized return address provided by WOLVONI
  • A tracked shipping service is strongly recommended

We recommend reviewing the size guide carefully before placing your order.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, materially different from what was ordered, or you receive an incorrect item, contact support@wolvoni.com as soon as possible.

Please include:

  • Your order number
  • A clear photo of the complete item
  • Clear photos showing the issue
  • A brief description of the problem

We may request additional photographs, packaging images, labels, measurements, or other reasonable information needed to review the claim.

Once verified, the appropriate resolution may include a replacement, refund, repair where appropriate, or another suitable resolution.

Customers will not be required to pay return shipping when WOLVONI confirms that the return is necessary because we supplied a damaged, defective, or incorrect item.

Normal Product Variations

Minor variations that naturally occur during garment manufacturing, washing, printing, stitching, fabric production, or sizing do not automatically mean that an item is defective.

Washed or vintage-finish garments may have natural differences in fading, wash pattern, texture, or coloration between individual pieces.

Printed garments may also have minor production variations in print appearance or placement.

Screen settings and lighting may cause product colors to appear slightly different from their appearance in person.

How to Start a Return

To request a return, email support@wolvoni.com and include:

  • Your order number
  • The item or items you wish to return
  • The reason for the return
  • Photos when the request concerns damage, a defect, an incorrect item, or another product issue

Our team will review the request and provide the appropriate next steps.

Return Authorization & Return Address

Please do not send a return to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Production facilities, fulfillment locations, and carrier addresses are not necessarily authorized return locations.

Once an eligible return request has been reviewed and approved, WOLVONI will provide the customer with the authorized return address and return instructions.

Approved returns must be sent to the address provided in those instructions.

Returns sent to an unauthorized address may be delayed, refused, lost, or returned to the sender.

Return Shipping & Tracking

Customers are responsible for return shipping costs for voluntary change-of-mind or sizing returns.

We strongly recommend using a tracked shipping service and keeping proof of shipment until the return has been completed.

If requested, return tracking information must be provided to WOLVONI.

A customer-arranged return remains the customer’s responsibility until it is delivered to the authorized return location.

WOLVONI is not responsible for a customer-arranged return that is lost, misdirected, damaged in transit, or never delivered to the authorized return location, except where otherwise required by law.

Return Inspection

Receiving a returned package does not automatically mean that a refund has been approved.

After receiving a return, we may verify that:

  • The correct item was returned
  • The returned item matches the original order
  • The item meets the return-condition requirements
  • The item has not been worn, washed, altered, damaged, contaminated, or substituted
  • Any applicable original packaging, accessories, or included materials have been returned

If the return is approved after inspection, the applicable refund will be processed.

If a voluntary return does not meet the stated requirements, we will contact the customer regarding the available options.

Refund Processing

Approved refunds are issued to the original payment method.

We normally process an approved refund within approximately 3–5 business days after the returned item has been received, inspected, and approved.

After the refund is issued by WOLVONI, banks, card issuers, or payment providers may require additional time to post the funds.

Original outbound shipping charges for voluntary sizing or change-of-mind returns are normally non-refundable, except where otherwise required by law.

Exchanges

We currently do not offer direct exchanges as a standard service.

If you need another size or item, you may return the eligible original item under this policy and place a new order.

This does not affect replacement options for confirmed damaged, defective, or incorrect items.

Order Changes & Cancellations

Because many WOLVONI products are made to order, processing may begin shortly after an order is confirmed.

If you need to change or cancel an order, contact support@wolvoni.com as soon as possible.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once production, fulfillment, or shipment has begun.

Refused, Unclaimed & Returned-to-Sender Orders

Refusing delivery, failing to collect a package, or allowing a shipment to be returned to sender does not automatically create an approved return.

If a shipment is returned because of refusal, an incorrect or incomplete address, failure to collect, unpaid customs charges, or another customer-related delivery issue, the order will normally be reviewed after the package has been received.

Shipping, return-shipping, carrier, customs, or reshipment costs caused by these circumstances may be charged or deducted where permitted.

Verification & Return Misuse

To protect customers and prevent return fraud, WOLVONI may use relevant order records, product information, photographs, tracking records, carrier delivery information, and customer communications when reviewing a return, refund, delivery claim, or payment dispute.

WOLVONI may decline a voluntary return or refund request where there is reasonable evidence of item substitution, false information, deliberate damage, or misuse of the return process.

Consumer Rights

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded.

Need Help?

For questions about a return, refund, sizing issue, damaged item, incorrect item, or existing order, contact support@wolvoni.com.

Please include your order number whenever possible.