RETURNS & REFUNDS

We want you to feel good about what you ordered. If something isn’t right, contact us and we’ll do our best to help.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In their original condition

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Wrong Size or Changed Your Mind

Ordered the wrong size or decided the item isn’t right for you? That’s okay.

You can request a return within 30 days of delivery, as long as the item is unworn, unwashed, unaltered, and in its original condition.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

We recommend checking the size guide before ordering. If you’re unsure about sizing, contact us before placing your order and we’ll be happy to help.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To help us review the issue quickly, please include:

  • Your order number
  • A clear photo of the item
  • A clear photo showing the issue

Once reviewed, we’ll work with you on the appropriate solution, which may include a replacement, refund, or another suitable resolution.

You will not be responsible for return shipping when the issue was caused by us.

Return Verification

To process a return or refund request, we may ask for reasonable verification, including photos or confirmation of the item’s condition.

This helps us confirm that the return meets our eligibility requirements and allows us to resolve the request as quickly as possible.

If requested information is not provided, we may be unable to approve the return or refund.

How to Start a Return

To request a return, email us at support@wolvoni.com with:

  • Your order number
  • The item or items you wish to return
  • A brief reason for the return

We usually respond within 1–2 business days with the next steps.

Please do not send items back to the address shown on your original package unless our support team specifically instructs you to do so.

Return Shipping
  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
  • We strongly recommend using a tracked shipping service
  • WOLVONI is not responsible for return packages that are lost or not delivered back to the provided return address
Refund Processing

Once your returned item has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds are:

  • Sent back to the original payment method
  • Processed after the returned item has been received and inspected

After we issue a refund, your bank or payment provider may need additional time to process and post it to your account.

Original shipping charges are non-refundable unless the return is due to a confirmed error on our side.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel your order, contact us immediately at support@wolvoni.com.

We’ll do our best to help, but once an order has entered production, fulfillment, or shipping, we may no longer be able to change or cancel it.

Exchanges

We currently do not offer direct exchanges.

If you need a different size or item, please return the original item according to this policy and place a new order.

Shipping Delays

Delivery estimates may occasionally be affected by circumstances outside our control, including:

  • High-volume sale or release periods
  • Customs processing
  • Carrier delays
  • Severe weather
  • Local delivery disruptions

Shipping estimates are not guaranteed delivery dates.

If your order appears significantly delayed, contact us and we’ll help review the tracking information.

Payment Disputes

If there is an issue with your order, please contact us first so we have a chance to help.

Filing a payment dispute or chargeback without first contacting our support team may make the resolution process take longer.

We reserve the right to provide relevant order records, tracking information, delivery confirmation, and communication history when responding to a payment dispute.

Need Help?

Have a question about a return, refund, sizing issue, or damaged item?

Email us at support@wolvoni.com and include your order number whenever possible so we can help you faster.